Returns and Refund Policy

Last updated: July 13, 2026

ArkFile Essentials, Complete, and Complete Upgrade for iPhone are purchased through Apple. Apple processes App Store payments and decides App Store refund requests.

iPhone App Store Purchases

Purchases made through Apple's in-app purchase system are processed by Apple. ArkFile cannot approve or deny those refunds. To request one, use Apple's Report a Problem flow, your Apple purchase history, or Apple Support. Apple may require the request from the Apple Account that made the purchase.

What Happens After an App Store Refund

When Apple reports a verified refund, ArkFile stops access to the refunded content tier, including content already downloaded to the iPhone. A refunded Essentials purchase removes access to paid Essentials content and also removes Complete upgrade access that depended on it. A refunded Complete or Complete Upgrade purchase removes Complete-only access; independently owned Essentials content remains available.

ArkFile does not automatically delete downloaded files after a refund. They remain stored so access can be recovered after an Apple refund reversal or a successful Restore Purchases, and the customer can remove them manually in ArkFile. While access is revoked, ArkFile's readers and Local Sharing do not serve those files.

Restore Purchases

If you bought ArkFile Essentials or Complete and need access again, first use Restore Purchases in the iPhone app with the same Apple Account. If restore does not work, contact support@thearkfile.com with your device model, iOS version, and app version/build. Do not send Apple ID passwords, payment-card details, or full purchase receipts.

Private or Legacy Website Purchases

If you made a purchase through a private or legacy ArkFile website flow, email support@thearkfile.com with the account email and purchase date. We review failed downloads, duplicate purchases, accidental duplicate accounts, and legally required refund requests.

Legal Exceptions

If applicable law in your jurisdiction requires a refund right, cooling-off period, warranty remedy, or other consumer protection, ArkFile will comply with those legal requirements.

Questions Before Purchase

For product, purchase, restore, or legal compliance questions, contact support@thearkfile.com or visit ArkFile Support.